Refund Policy / Money Back Guarantee
If you purchased a 3D model and found some error in the renders or description, we’ll try to fix the problem as soon as possible. If we cannot correct the error, we will cancel your order and you will get your money back within 24 hours from downloading the item. After your order has been processed, you will be able to download the purchased item on the Downloads page.
When we do refund:
if a 3d model doesn’t correspond to the description
if a 3d model doesn’t correspond to the renders
if a 3d model doesn’t correspond to the products information (such as textured, materials, animated, rigged, polygons and vertices count etc.)
if a 3d model doesn’t open in native software
if a 3d model was damaged
if a 3d model has missed textures
if you send a request for refund before you download a purchased 3d model (download counter will be 0)
When we do NOT do refund:
if you just change your mind
if you bought an item by mistake
if you don’t want it after you’ve downloaded it
if you ask for goodwil
the item did not meet your expectations
Please note that this guarantee is NOT a Try Before You Buy offer! Therefore, if you are unsure about a certain product or need more information, specs, or renders please contact us before making a purchase! Also that we sell not physical (real) objects or products but 3D graphics files to be used in 3D software.
Note: If a refund is granted, you are legally bound to destroy all copies of the purchased files. We require that you sign a binding document stating that you no longer have the rights to use or keep any of the purchased files.